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We just CRM. It's what we do.

PictureGet to know your Customers.
CRM (Customer Relationship Management) should be the second most important strategic application of your business, next to financial systems. It's like the IQ of your organization. 
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​Your customers and the nature of your relationship with them is a key to your business, therefore it's important to have a good control and insight into the processes that this relationship encompasses. 

In short, CRM should help you strengthen your relationship with existing and potential customers accross all interaction channels with an end goal of achieving higher customer loyalty and retention levels.

CRM is a rather interesting and exciting paradigm and we in Matik have been focusing on it for the last couple of years. We have delivered numerous CRM projects of various sizes and industries during that time. On this site you can find everything you need for starting your CRM odyssey. 

If you are looking for a CRM Partner you can suspend any of your further efforts. We eat, sleep and breathe CRM.

CRM options

We deliver customized CRM solutions for various industries, covering all three main CRM pillars: marketing, sales, customer care. We provide full diapason of CRM services, from solution conceptualization and education, through solution implementation and customization to full support, once the system is Live. 

CRM solutions we offer are fully customizable to your needs, hereafter you can find a quick overview of already built-in functional modules you can start with. 
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Sales
Opportunities, Accounts, Contacts, Quotes, Invoices, Contracts, Sales Activities.
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Marketing
Multichannel Campaigns, Leads, management, Campaign wizard, web-to-lead forms.
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Support
​Incident management, Knowlegde Base, Support Portal, Contact Center, Bugs management, Project management.
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Collaboration
Activities, shared calendars, automatic notifications, reminders, integration with known mail clients, documents.
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Client Profiling
Client segmentation, client profitability, client lifetime value. 
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Reporting
Various reports for deep analysis of different parts of the business. Dashboards.  
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Process Automation
Built in workflow engine for higher efficiency. 
Why CRM?
+ Organization of sales data and activities.
+ Clear insight into sales trends.
+ Better understanding of market.
+ Automatization of various processes.
+ Lower cost of acquiring new Clients.
+ Higher profitability of existing Clients.
+ Higher retention rate.
+ Lowerof operational costs.
+ More detailed review of this topic: Here.
Why Matik?
+ We use only open source.
+ We can customize indefinitely.
+ You're the app owner, you own the code.
+ We offer all services, from design to support.
+ We speak your language.
+ We bring IT close to you not vice versa.
+ We have vast CRM experience.
+ We love CRM.
+ We are flexible.
+ We are dedicated.
+ We know our stuff.

One Stop CRM Shop @ Matik

One Stop Shop is a place where you can find everything you need for a realization of a Project from a particular business domain. We in Matik would like to become recognizable as a true One Stop Shop for CRM, a place where you can find everything you might need for a CRM Project regardless of the experience, knowledge or CRM needs levels.

We've done CRMs for companies with 900+ people and for company of 3. We CRM without prejudice. 
We offer complex CRM implementation services as well as simple CRM customizations for a minimal number of users for a quick start and low costs. We offer a whole range of trainings to educate you about the CRM world, we write about CRM projects and various important CRM aspects, we explore latest CRM paradigms, develop our CRM products. We live CRM.
What's best, we use open source CRM application which gives our customers a high level of flexibility and significantly lower cost of ownership. So just relax and enjoj the CRM ride...
SuiteCRM quick start packages
SuiteCRM is a premium, full-fledged open source solution that is free to use, modify and customize, free of charge and without any limitations.

We've created four SuiteCRM Quick Starter Packs that you can download and use free of charge without any obligation or limitation. Simple as that.
Contact us for Quotation.
If you seek an informative Quotation for implementation of defined CRM request or you need help in specifying those, do contact us through info@matik.hr or just fill out the form.
Demo is a wise start.
If you haven't met SuiteCRM yet, it's wise to start with a shorter demo period with any of the prepared packages.

It's even wiser to contact us before getting started with a demo, so that we are able to help you glide more easily through the sea of CRM functionalities.
On-demand option?
If you are interested in on-demand options, check out the details. We offer some predefined SuiteCRM packages on MatikCloud.
How to gain some CRM wisdom?
Easy peasy. Check out Matikademy, there you can find a bunch of useful materials.

Or you can choose from the list of our Education Workshops during which we help you dig deep into your interest zone.

Or, you can contact us for a chitchat about your point of interest, official presentations or demonstrations...we stand at your disposal.
Complementary products
We constantly try to evolve our own CRM ecosystem by developing complementary products with an intention to fulfill and complement your CRM experience.Check it out, maybe you'll like something.

Our portfolio
 (klikom na logo dobit ćete detaljniji uvid u svaki od navedenih projekata)