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Our Services

We offer rounded CRM service portolio, providing turnkey Projects to our Customers. Our services can be consumed individually or comprehensively across the entire scope of the CRM Project. We've done numerous end-to-end projects as well as specific individual requests. We are ready for every option you might need.  
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On the other hand, you should be ready for an active involvment during the Project. We'll guide you through Project's streets and alleys, but you should be there with us, giving us valuable feedback throughout the Project.. That is a necessary although not sufficient precondition for Project success. However, by carefully defining CRM goals and implementation steps, the probability of sucess exponetitally increases. 
Project realization principles
+ Rounded CRM service portfolio
+ You participate in its design and implementation.
+ Smaller, more flexible project teams.
+ Smaller project deliveries for more controlable project progress.
+ Incremental project progress which enables more flexibility in project development.
Schedule a meeting.
IF you want to schedule a meeting or a call in order to find out more about our services please feel free to contact us through info@matik.hr or the contact form.

Solution design
If you don't already have a detailed specification of your needs, we do it together. We analyze existing processes, organizational and technological footprints in your company. Through workshops we define what is it that you want to improve and we translate that into CRM goals. This helps us make draft solution models with cost benefit analysis, consequential implementation plans and financial estimations. These are all well documented and delivered to you in a form of detailed functional and non-functional specifications.

Together we design new system or we optimise existing one, according to best CRM practices, your budget and cost benefit analysis.

Customizations and development
We customize SuiteCRM to your needs. When we have a detailed requirement specification, we provide you with a fixed price proposal and implementation time plan. During development process we engage in regular weekly, on-site or remote, coordination meetings with you in order to go together through what's being done. This way we receive immediate feedback which helps us navigate more precisely through functional details. Before each code release we go through an established testing process. In the end, in the last phase of a project, we run a rigorous end-to-end testing ourselves and also help in making test scenarios for you. 

We transform specific business needs into elegant business solutions using best of breed CRM application.

Third party applications integration
CRM solutions we deliver are rarely isolated systems and there is almost always a need for their integration with other applications. We've done integrations with various ERP solutions, BI systems, webshops, project management tools, retail applications, cashiers, telephone systems, scener solutions and various specific applications or services. 
We have established processes and methodology for integration projects and we usually use Spring Integration as an integration orchestrator. Beside the implementation itself we run project preparation, requirement gathering and third side communication.

If you don't want your CRM to exist as an isolated island but as a part of a bigger whole, there will be a need for application integration. We've done numerous such projects. 

Data migration
Data migrations are integral part of almost every CRM Project. Some of our CRM Project were focused solely on data migration from one or more systems to the SuiteCRM. Every migration is a peculiar case but there are certain steps which are common in migration process. 

Combining data from different systems in one place for better performance is a logical step. 

Training
Beside project training, which is a stdandard part of a project delivery, we offer separate CRM training session for our Clients. These can be technological or business oriented. Trainings can be on-site or remote, we provide you with video materials and custom user guides, tailored specifically to your needs. 

" Investment in knowledge pays the best interest. " Benjamin Franklin 

Support
We offer various support options:
  • No Contractual obligation: there is no Support Contract and we support you upon your contact, based on predefined hourly charges. Response time is as soon as possible. 
  • Standard support package: there is a contractual relationship and monthly lump sum which covers unlimited bugs and incident solving, regular backups, continuous systems performance care, countinuous system optimizations and new releases implementation. Response time is strictly defined based on the severity of the problem.
  • Advanced support package: it covers everything as standard model but it also contains additional hours for consultation services, implementation of change requests, 24/7 service, etc. Response time is strictly defined based on the severity of the problem.

We want to become your longterm Partner. Through continuous support we cooperate on evolution of your business. But support is not mandatory of course nor is support type determinated. We want to offer you full flexibility in choosing the model you want to acquire. It's up to us to prove its worth.